8mbt Privacy Policy

1 General Introduction

8mbt operates a trusted online casino and betting platform for users in Bangladesh. When you use 8mbt's website, mobile version, or any related service, you share certain personal information with us. We handle this information with the greatest care and will never sell or transfer it to third parties without your permission under any circumstances.

This privacy policy applies to all registered members of the 8mbt platform, guest users, and any individual who visits our site or contacts us. This policy should be read together with our Terms & Conditions.

2 Scope of the Policy

This privacy policy applies in the following situations:

• When registering or logging in to the 8mbt website
• When using any of our games or betting services
• When making financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer
• When contacting our customer support
• When browsing any page on our site
• When activating promotional offers or bonuses

3 Information You Provide Directly

When you create an account on 8mbt or use our services, you voluntarily provide us with the following information:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Valid email address and mobile number
• Residential address
• National ID card or passport details (if identity verification is required)
• Payment-related information (such as bKash or Nagad mobile number, bank account details)
• Content of messages or complaints sent to customer support

4 Automatically Collected Information

When you use the 8mbt platform, our system automatically records certain technical information. This information is primarily used to ensure the security and performance of the platform:

• IP address and device identifier
• Browser type, version, and operating system
• Pages you visit and the time spent on the site
• Information obtained from cookies and similar tracking technologies
• Login and logout times and session details
• Game and betting history

This automatic data collection helps detect fraudulent activity, ensure responsible gaming, and improve the overall quality of our platform.

5 Reasons We Use Your Information

8mbt uses your information only for specific and legitimate purposes. We use your information:

• For account management: To complete the registration process, ensure login security, and keep your account details accurate.
• To process financial transactions: To securely complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
• To provide customer support: To respond to your questions, complaints, and assistance requests — through our 24/7 live chat and email support.
• For security and fraud prevention: To detect and stop unauthorized account use and fraudulent activity.
• For age verification: To confirm that only individuals aged 21 or above are using the platform.
• For responsible gaming support: To identify signs of addiction and intervene when necessary.
• To improve our services: To analyze user experience and further develop the 8mbt platform.
• For relevant communications: To send important service-related updates and necessary notices.

6 Policy on Sharing Information with Third Parties

8mbt never sells your personal information. However, information may be shared in the following limited circumstances:

• Payment processors: Payment gateways such as bKash, Nagad, Rocket, or Upay receive the information needed to complete a transaction, but only for that specific transaction.
• Technology and service providers: Technology partners who assist in operating our platform, who work under strict confidentiality agreements.
• Legal obligations: If a legal authority requests information through a valid order, we are obliged to comply with that order.
• Security requirements: In cases of fraud or serious security threats, relevant authorities may be notified.

Beyond the circumstances described above, we do not provide your information to any third party without your written consent. Information is never sold or rented to advertisers or marketing agencies.

7 Use of Cookies

8mbt uses cookies and similar technologies to ensure the platform functions correctly and to improve the user experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: These are necessary to maintain login sessions and keep the platform's core functionality running.
• Functionality cookies: Used to remember your preferred language, theme, or other settings.
• Analytics cookies: Help improve service quality by monitoring user behavior across different pages of the site.
• Security cookies: Used to detect fraudulent logins and account misuse.

You can control or reject cookies through your browser settings. However, disabling certain essential cookies may prevent some platform features from working properly.

8 Technical Security

8mbt applies industry-leading security measures to keep your information safe:

• SSL/TLS encryption: All data transmitted between your browser and our servers is protected by industry-standard SSL encryption.
• Data encryption: Stored sensitive information — especially financial data — is protected by strong encryption algorithms.
• Firewalls and intrusion detection: Our servers are protected by multi-layered firewalls and real-time intrusion detection systems.
• Access controls: Only authorized personnel can access your personal information, and only for specific purposes.
• Regular security testing: Our systems undergo regular security audits and vulnerability assessments.

However, no information transmitted over the internet is completely risk-free — so while we take every precaution, we cannot guarantee 100% security. Keeping your account password confidential and avoiding logging in on unfamiliar devices is your own responsibility.

9 Data Retention Policy

8mbt retains your information only for as long as necessary. When determining retention periods, we consider the following:

• All relevant information is retained while your account remains active.
• Records of financial transactions may be retained after account closure in accordance with applicable legal obligations.
• Certain information may be retained for an extended period for the purposes of security and fraud prevention.
• Relevant information is retained until any legal dispute is resolved or legal proceedings are concluded.

Once the purpose of retention has been fulfilled and there are no legal obligations, we will securely delete your personal information upon your request.

10 Your Rights Regarding Personal Information

As a user of 8mbt, you have the following rights:

• Right to access: You can request at any time to know what information we hold about you.
• Right to correction: If any of your information is incorrect or incomplete, you can request that it be corrected or updated.
• Right to deletion: In certain circumstances you can request that your personal information be deleted, though this may not be possible where legal obligations exist.
• Right to object to processing: In certain specific circumstances you can object to the processing of your information.
• Right to data portability: You have the right to receive a copy of the information we hold about you.
• Right to withdraw consent: Where the basis for processing your information is your consent, you can withdraw that consent at any time.

To exercise these rights, please contact us. We will process your request in a timely manner.

11 Age Restrictions & Child Protection

8mbt strictly prohibits participation by minors. This platform is for individuals aged 21 or above only.

We do not knowingly collect personal information from anyone under the age of 21. If we receive evidence that a minor is using our platform, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has created an account on 8mbt, please contact us immediately.

12 Process for Updating the Privacy Policy

8mbt may update this privacy policy from time to time as needed. When changes are made:

• For significant changes, we will notify registered users by email or through the platform.
• Minor changes will be updated on this page without a separate notice.
• Continuing to use the platform after an updated policy is published will be considered as your acceptance of the revised policy.

We therefore recommend reviewing this page regularly so you stay informed of the latest information.

13 Contact Us

If you have any questions or concerns about this privacy policy, or any requests regarding your information, please contact us. 8mbt's customer support team is available 24 hours a day, 7 days a week in Bengali and English.

For any data protection requests, we may need to verify your identity — this is done solely to protect the security of your information.

14 Related Documents

We recommend reading the following pages alongside this privacy policy:

• Terms & Conditions — the overall terms of using our services
• Responsible Gaming — Information on safe and healthy gaming habits
• About Us — Introduction to the 8mbt platform
• FAQ — Answers to common questions