Frequently Asked Questions
Answers to 8mbt's Most Asked Questions
From opening an account to deposits, withdrawals, slot games, and technical issues — find detailed answers to everything, all in one place.
About This FAQ Page
Every day, many new players join 8mbt and have all kinds of questions on their minds. How to create an account, the rules for depositing money via bKash or Nagad, whether the site works correctly on mobile — more than 20 questions and answers, organized into five categories, have been compiled here for you. If reading the answers does not resolve your issue, you can reach our 24/7 live chat or email support.
FAQ Categories
Member Account
Go to the login page and click the "Forgot Password" option. Enter your registered mobile number or email address and a verification code will be sent to you. Once you enter the code correctly, you will be able to set a new password. The whole process usually takes just a few minutes. If you run into any trouble, contact the support team.
Usernames must be between 6 and 20 characters and may only contain English letters, numbers, and underscores (_). Passwords must be at least 8 characters long and must include at least one uppercase letter, one lowercase letter, and one number. Avoid easily guessable passwords (such as 123456) and change your password regularly for security.
Enter your mobile number, preferred username, and password in the site's registration form. After filling in the correct details, an OTP code will be sent to you — verify it to activate your account. Note that only one account can be created per mobile number. This platform is not for anyone under 21 years of age.
After logging in, you can update your email address, mobile number, and address from the "Profile Settings" section. However, in some cases identity verification may be required before changes take effect. For major changes from previously registered details, it is best to get help from the support team.
When logging in from a new device for the first time, a verification code may be sent for security purposes. This is a measure to protect your account from unauthorized access. Once you confirm the code, you can start playing normally on the new device. Be especially careful when logging in on a public or shared device.
Deposit Questions
Log in to your account, go to the "Deposit" option, and select bKash as your payment method. Send the specified amount to the designated bKash number and enter the transaction ID in the form. The minimum deposit amount is ৳200. Your balance usually updates within a few minutes. If there is any issue, contact support with your transaction ID.
The minimum deposit amount at 8mbt is ৳200 — and this rule applies equally to all payment methods. Whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, you must send at least ৳200. Deposits below this amount may not be accepted.
In some cases, balance updates may take a little time due to network congestion. Wait 15–20 minutes and refresh the page. If the balance still does not appear, contact us via live chat or by email at [email protected] with your payment transaction ID, amount, and time. Attach a screenshot if you have one.
Yes, the deposit process with Nagad is almost the same. Go to the "Deposit" section, select Nagad, make the payment to the designated number, and submit the transaction ID. The minimum amount is also ৳200. Transactions are possible from both personal and merchant Nagad accounts. For security, make sure you have the correct number before sending.
8mbt currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, Islami Bank, BRAC Bank, and others). The minimum deposit is ৳200 and the minimum withdrawal is ৳500 for all methods. Withdrawals are generally completed within 10 to 45 minutes.
Device & Technical Issues
Yes, you can add the site to your home screen for an app-like experience. On Android, open the site in Chrome, tap the menu icon, and select "Add to Home Screen". On iPhone, tap the share button in Safari, then select "Add to Home Screen". A shortcut to 8mbt will then be created on your home screen, letting you access the site directly.
The 8mbt site is built with a mobile-first approach, so all games run smoothly in a smartphone browser. The best experience is on an updated version of Chrome, Firefox, or Safari. With a good internet connection (4G or Wi-Fi), live casino games will also run without any issues.
Yes, old cached data can slow down page loading. Go to your browser settings and clear the cache and cookies. Then close the browser and reopen it. If the problem persists, restart your device once. Also check your internet connection speed — video-heavy games naturally take longer on a slow connection.
8mbt works fully on any smartphone or tablet running Android 6.0 or above or iOS 12 or above. It can also be used equally well from Chrome, Edge, or Firefox browsers on Windows and Mac computers. No separate app download is required.
Account Verification
Account verification is primarily for your own protection. It ensures that no one else can use your account and that withdrawals go to the correct person. It is also necessary for anti-money laundering and age verification purposes. 8mbt is committed to maintaining fair play and a safe environment.
8mbt uses SSL encryption technology, so all documents you send are stored completely securely. This information is not shared with any third party and is used solely for verification purposes. Your personal data is handled with the highest level of protection in accordance with the privacy policy.
Verification is typically requested during the first large withdrawal, when account details are being changed, or when unusual activity is detected. For new accounts, it is a good idea to complete verification within a few days, so there are no delays with future withdrawals. The verification process is straightforward and quick.
For identity verification, a National ID card (NID), passport, or driving license is accepted. For address verification, a recent bank statement or a copy of a utility bill can be submitted. Document images must be clear and complete and must be valid. Blurry or damaged images are not accepted.
Slots & Jackpots
Free spins are generally available in two ways — as part of a promotion or as a bonus round within a slot game itself. A free spin round starts automatically when a specific number of scatter symbols appear within the game. Promotional free spins have their own terms and conditions, so read them carefully before using them.
Yes, most slot games can be played for free in demo mode. Demo mode uses virtual credits — there is no risk of real money. This is especially useful for new players, as it is wise to get a good understanding of the game's rules and features before placing real bets.
Volatility is an indicator of the balance between the frequency of winning and the amount won in a game. In a high volatility game, wins come less often in fewer rounds, but when you do win, there is a chance of winning a larger amount. In a low volatility game, small wins come more frequently. Choose a game with the volatility that suits your budget and preferences.
RTP (Return to Player) is the theoretical rate of what percentage of the total amount wagered in a game is returned to players over the long term. It is not a guarantee for any specific session — it is an average calculated over millions of rounds. Generally, the higher the RTP, the more favorable it is considered to be for the player over the long term.
When playing with a limited budget, it is better to choose low or medium volatility games. This allows you to keep your balance going for longer and there is still a chance of hitting bonus rounds. Play in demo mode for a while to understand the nature of the game, then start with the minimum bet. Playing beyond your budget is never a good idea.
Have more questions? We are ready to help
If you could not find the answer to your question on this page, contact the 8mbt support team directly. Support is available in both Bengali and English.